Lead Front Desk Agent
Company: Hyatt Vacation Ownership
Location: Escondido
Posted on: October 26, 2024
Job Description:
Hourly Rate: $21.20Are you looking for a place where meaningful
moments are made together? - - -At Hyatt Vacation Club (HVC), we
make vacation dreams come true for travelers around the world in a
supportive, friendly, and beautiful work environment. As a Lead
Guest Services Associate at HVC, you will assist in providing our
Owners/guests with experiences and events to make memorable
vacation memories, where everyone is connected by care and
inclusivity. - -Where great benefits lead to a life fulfilled.
-
- Competitive Pay -
- Medical/Dental/Vision/401K opportunities -
- Travel discounts -
- Credit Union Membership -
- Tuition Reimbursement -
- Professional Counseling & Family Support -
- Growth and Development Opportunities -
- *Benefit Eligibility will vary by position - -Site Specific
Perks -
- Free On-Site Parking -
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Stipend for work shoes -As a Lead Guest Services Associate, a
typical day will include: - -
- Checks Owners/guests into their villas for their stay, and
reviews property amenities, services, hours of operations, and
local areas of interest and activities. -
- Actively listens and responds positively to guests' questions,
concerns, and requests and contacts other departments to help
resolve guest issues. - - -
- Identifies and explains room features to guests (e.g., use of
room key, ice and vending areas, etc.) -
- Follows up with Owner/guests to ensure their requests or
problems have been met to their satisfaction.--- -
- Answers telephone calls and routes calls to the proper
department as applicable.--------- -
- Ensures that any outstanding requests or problems from the
previous day receive priority and are resolved.--- -
- Assists management with training new associates or hourly
duties as needed.--- - -Guest Experience and Company Standards -
- Welcome and greet guests and anticipate and address their
needs. -
- Interact with colleagues and guests professionally and
promptly. -
- Contribute to team goals. -
- Always follow company policies and safety procedures. - -To
Become a Lead Guest Services Associate at HVC: - -
- Available to work various shifts, holidays, and both weekend
days. -
- Reach overhead and below the knees, perform bending, twisting,
pulling, and stooping, and be able to stand, sit, or walk for an
extended period of time. -
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without
assistance. -
- Position may require background and drug screening contingent
on company policy in accordance with applicable legal
requirements.--- -
- Specific job duties may differ by property, size of team, or
facility. -Hyatt Vacation Ownership is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture.
Keywords: Hyatt Vacation Ownership, Inglewood , Lead Front Desk Agent, Sales , Escondido, California
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