SUPPORT SPECIALIST, TURNING POINT (TUESDAY-SATURDAY, 3PM-11:30PM)
Company: The People Concern
Location: Santa Monica
Posted on: November 14, 2024
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Job Description:
Support Specialist, Turning Point (Tuesday-Saturday,
3pm-11:30pm)
1447 16th St, Santa Monica, CA 90404, USA * Los Angeles, CA,
USA
Req #11234
Monday, September 30, 2024
Title: Support Specialist - Swing Shift
Report To: Program Director
Department: Interim Housing
Schedule: Tuesday - Saturday, 3:00pm -11:30pm
Status: Full-time, Non-Exempt (Hourly), Non-Management
Location: Turning Point 1447 16th Street, Santa Monica, CA
90404
Benefits: Medical, Dental, Vision, Retirement Planning (403b),
Employee Assistance Program (EAP), etc. Job Summary
As a Support Specialist at our shelter, you will be an essential
part of our mission to provide supportive and restorative care to
individuals experiencing homelessness, mental illness, and
substance addiction. You will act as the first point of contact for
client needs, oversee facility maintenance, and create a welcoming
environment that fosters client progress. Your role involves
engaging with clients, conducting facility walk-throughs,
facilitating activities, and ensuring safety through crisis
intervention. You will also maintain accurate documentation and
work collaboratively with a dedicated team to offer comprehensive
care. Essential Duties and Responsibilities
-Act as the first point-of-contact for all immediate client needs
and requests such as phone use, linens, water, etc.
-Monitor and oversee the floor including communal areas, patios,
bathrooms, dorms and showers, ensuring program guidelines are
upheld and that the physical site is well-maintained and safe,
including general cleaning duties
-Be visible on the floor at all times and actively engage and
welcome clients
-Conduct regular, thorough walk-throughs of the facility
-Create a supportive environment to ensure client progress towards
stability
-Attend relevant staff meetings, trainings and retreats as
scheduled
-Oversee client cubicle/bed area maintenance in a trauma-informed
manner
-Facilitate client engagement activities, such as life skills
groups or other activities
-Complete incident reports, update shift logs, and document in
HMIS, as needed and email relevant documents/updates before the end
of each shift
-Develop effective, trusting relationships with clients and use a
client-centered approach that includes motivational interviewing,
harm reduction, and trauma-informed care
-Intervene during crises to actively de-escalate situations, with
client and staff safety in mind, using non-violent communications
skills
-Work as part of a team to provide comprehensive, integrated care
to individuals experiencing homelessness, mental illness, and
substance addiction
-Communicate effectively, and in a timely manner, with management,
peers, and clients
-Maintain client confidentiality at all times, while following
agency, state, and HIPAA laws
-Other duties as assigned
Qualifications
-High school/GED degree
-Minimum one (1) year experience in related work
-Possess effective customer service skills and the ability to
handle difficult situations
-Ability to work independently and think critically
-Ability to communicate in a language other than English strongly
preferred but not required
-Ability to act in a professional manner regardless of
circumstances
-Commitment to improving the community through empowerment and
dignity
-Familiarity with non-violent crisis intervention
-Familiarity with issues faced by population served
-Ability to self-motivate and to appropriately organize and
motivate others
-Computer literate; able to use computerized database system for
information management
-Ability to work as a team member
-Able to obtain and maintain Food Handlers, CPR and first aid
certification
-Demonstrate an ability to take initiative towards continued
professional development
Work Environment:
- Ability to lift 10 pounds
- Ability to work in all types of weather environments
- Ability to work with Persons Experiencing Homelessness (PEH)
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer The People Concern is an equal
opportunity employer dedicated to non-discrimination in employment.
We select the most qualified individual for the job basedon
job-related qualifications regardless of race, color, age, sex,
religion, national origin, disability, ancestry, marital status,
credit history, sexual orientation, arrest and court record,
genetic information, veteran status or any other status protected
by federal, state or other applicable laws. About the People
Concern The People Concern empowers the most vulnerable among us to
rebuild their lives. One of Los Angeles County's largest social
services agencies, The People Concern was formed in 2016 in a
merger of two trusted social service organizations based in Los
Angeles County, OPCC and Lamp Community. Informed by more than
fifty-eight years of work in the community, The People Concern is a
leading provider of, and advocate for, evidence-based solutions to
the multi-faceted challenges inherent in homelessness and domestic
violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities. Benefits & Perks
Other detailsPay Type
Hourly
Min Hiring Rate
$20.00
Max Hiring Rate
$20.00
Travel Required
Yes
Required Education
High School
Apply Now
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Keywords: The People Concern, Inglewood , SUPPORT SPECIALIST, TURNING POINT (TUESDAY-SATURDAY, 3PM-11:30PM), Other , Santa Monica, California
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