Showroom Team Lead
Company: Indochino Inc.
Location: Los Angeles
Posted on: September 19, 2024
Job Description:
Compensation range: $22.00 - $25.00ABOUT THE ROLE:Indochino is
always on the hunt for talented retail professionals to join our
team! Currently, we are looking for a Showroom Team Lead to join
our Glendale Showroom. As the Showroom Team Lead, you will be an
expert on Indochino style, design, quality, and service. You will
provide mentorship to the other Style Guides and drive business by
providing exceptional customer experience to all new and existing
clients while also supporting the overall operational needs of the
showroom.
- Help achieve daily goals in order to drive sales and maintain
customer service
- Focus on driving key metrics to meet revenue expectations
- Assist with the execution of daily operational requirements
including: floor management, staff breaks and daily schedule
management
- Supervise sales floor and provide direct supervision for an
abbreviated period of time in the absence of a head of store
- Hold staff accountable for metric-based goals and drive results
through key performance indicators to drive key company metrics and
meet revenue expectations
- Held accountable for personal metric-based goals
- Daily management of detailed customer appointment calendar to
ensure every customer's satisfaction and excellent experience
- Ensure customers experience is both seamless and unforgettable
by leading by example and managing team in the moment to uphold
Indochino's customer experience standard
- Expected to manage customer issues with professionalism, tact
and bottom-line point of view
- Expected to bring feedback, ideas, and information forward to
elevate merchandise and operational efforts
- Acts as one of the subject matter experts on fit, product, and
customer experience at Indochino both online and offline.
- Assists the Showroom Management Team in training and onboarding
new Style GuidesABOUT YOU:You are passionate about fashion and have
a way of delivering customer service that is simply top-notch. You
are a great mentor and team player, and you understand what it
takes to help and support everyone so together we succeed as a
team. In addition, the following also describes you:
- Fashion-conscious and service-oriented
- Sales and metric driven
- Strong leadership and people management skills
- Excellent written and verbal communication skills
- Keen understanding of menswear products, fit, and fit
process
- Must be a self-starter with a strong solution-oriented thought
process
- Ability to remain calm under pressure and lead a team during
high energy situations
- Must be able to multitask & manage time independently
- Must be able to execute on timelines and expectations
autonomously
- Ability to recognize and react to changing work demands
- Strong proficiency in IOS based programs and products
- Strong proficiency in Excel & other MS Office programsWHY YOU
SHOULD WORK AT INDOCHINO:Of course you will get great compensation,
but there are a few things that set us apart.
- Ground floor opportunity: influence the strategic and
operational direction of Indochino's growing retail department
- Your co-workers will be outstanding. The people here are really
terrific. We're continually learning from each other.
- We truly collaborate. You will work and partner with a variety
of different teams from merchandising, technology, operations and
anything in between.
- We're shaking things up in the apparel world. If you have
ambition and a strong point of view (with the skills to back it up)
you'll have a good time at Indochino.
- A generous suiting allowance, we want you to really love what
we sell and to look great in our product.
- Great benefits, including Medical and Dental (co-split).
- Incredible growth and opportunity - so if you have the ambition
and drive, with the skills to back it up, you will be able to
develop as we grow.If this sounds like something you'd love to do,
and you know you're the person for us, visit our , tell us a bit
about yourself, we'd love to hear from you!
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Keywords: Indochino Inc., Inglewood , Showroom Team Lead, Other , Los Angeles, California
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